Closing gifts are a unique characteristic of the real estate industry. For instance, if you hire a general contractor, once they've completed the job, they are most likely not going to bring you a present at the end of it. In my opinion, closing gifts are a common practice because of how personal the home-buying process is. Purchasing a home is not an impulse decision. There is a huge amount of planning involved, lots of anticipation, expectations, and not to mention: stress. As a real estate agent, you should strive to manage the emotion involved in the home-buying process by focusing on strong and consistent communication. Any high-stress situation can be deescalated by talking through the situation, discussing all the options available, and planning the best course of action for your client.
When you are acting as a listing agent, you are not only going into someone’s home, but you are also commenting on ways that they can improve their chances of selling the house for the highest profit. This alone, is highly personal, but there is also a lot of emotions that come with selling a beloved home and allowing strangers to walk through it without being there. As your client’s agent, ensure that you have discussed the proper expectations for each showing and communicate these points to anyone touring the home. Go out of your way to check on the listing so that your client has peace of mind. Make sure that the home is in the same condition that it was in when the seller’s left, make sure all the lights are off, and double-check that the doors and windows are secure after a long day of showings.
When you are acting as a buying agent, you are guiding someone through the process of finding out what their “needs” are versus what their “wants” are. You must decipher your client's feedback so that you can narrow down a location and price point that is going to work for them, their family, and their long-term goals. You are going to be having a lot of personal conversations with your client, so make sure are always listening. Don't be afraid to ask questions and take diligent notes.